We are very sorry a legitimate call was mistakenly blocked. There is on average a 0.17% chance of a false positive.
We have an allowlist feature that will allow you to add these numbers so they will not be blocked.
You can add these numbers using the 'Report A Number' feature for landlines, or the 'Lookup' feature in the app.
You can also preemptively report any numbers you might be concerned about. This will ensure they are never blocked and are always allowed through.
*These reports are processed within 24 hours. For mobile reports, the number is added instantaneously to your device's personal allowlist.*