If you are having trouble receiving the Nomorobo Max Test Call, please ensure that you have disabled any other Call Blocking services you may have enabled on your phone, which may be blocking our Test Call. Please note that some Call Blocking services, such as AT&T ActiveArmor and Verizon Call Filter, will continue to block calls, even after you have deleted them from your phone. Please find instructions below to ensure you have disabled any call blocking from these services.
General:
- Open the Settings App
- Go to Phone
- Select Call Blocking & Identification
- Disable any Call Blocking Apps, other than Nomorobo Max, as these may be blocking our Test Call. You can re-enable them once you have completed the Test Call.
- Retry the Test Call in the Nomorobo Max app.
AT&T Users:
On the home screen of your iPhone, pull down to reveal the search bar. Search "AT&T ActiveArmor." If you never had the app, you will see the option to Get, and you can skip this step. If you have the app, you will see the option to Open. If you previously had the app, you will see the icon to re-download from the cloud. If you see the icon to re-download, press it to re-download the app.
- Open AT&T's ActiveArmor app.
- Set every category to Flag.
- Then, retry the Test Call in the Nomorobo Max app.
Verizon Users:
On the home screen of your iPhone, pull down to reveal the search bar. Search "Verizon Call Filter." If you never had the app, you will see the option to Get, and you can skip this step. If you have the app, you will see the option to Open. If you previously had the app, you will see the icon to re-download from the cloud. If you see the icon to re-download, press it to re-download the app.
- Open Verizon's Call Filter app.
- Disable any enabled protection.
- Then, retry the Test Call in the Nomorobo Max app.