If you've experiencing trouble with Nomorobo Max's SMS Filter, first ensure SMS Filter and SMS Spam Reporting are enabled:
To Enable SMS Filter:
- In the Settings app, navigate to:
- Messages > Unknown & Spam
- Enable Filter Unknown Senders and choose Nomorobo Max
To enable SMS Spam Reporting:
- In the Settings app, navigate to:
- Phone > SMS/Call Reporting
- Enable Nomorobo Max
After enabling SMS Filter, any spam text identified by Nomorobo Max will be sorted into the Junk filter in the Messages app. You will not receive notifications for messages categorized as Junk, but you can access the folder by going to the Messages App > Filters > Junk.
In the event that a legitimate text is mistakenly identified as Junk, the quickest way to ensure any future text from this number are allowed through, is to add the number as a contact. To do this tap the Number > Info > Create New Contact. Any number that's in your contacts will never be blocked by the SMS Filter. Adding it as a contact will also move the text from Junk to All Messages/Known Senders.
If a spam text is not filtered into Junk, please report the number to Nomorobo Max by opening the text message, and tapping Report Message. Then tap Done. You may also consider blocking the caller directly on your iPhone. If you don't see the report message option, please ensure SMS Spam Reporting is enabled.